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Refunds & Returns

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help.

Your rights under Irish law

Irish and EU law protect you when you buy from us online. The Consumer Rights Act 2022, which gives effect in Ireland to the EU Consumer Rights Directive 2011/83/EU, gives you 14 days from delivery to cancel without giving a reason. The same Act says the goods we sell you must match their description, be fit for their purpose and be of the quality you can reasonably expect. Nothing on this page limits those rights, and if this page and the law differ, the law wins.

Damaged, incorrect or missing orders

If our product arrives damaged, or goes missing in delivery, we accept the return and take full responsibility for the return postage.

  • Damaged items or missing parts. If you receive a damaged product, or one with parts missing, please tell us straight away.
  • Incorrect item sent. If you receive a product that is different from what you ordered, please tell us straight away.
  • Order not received. If your order does not arrive, please tell us straight away.

Email theteam@customersupport.care with your order number. We may ask for more information about the condition your order arrived in, such as photographs of the item and the packaging. Photos help us take it up with the courier, but they are not a condition of your rights. Once our checks are done, we put it right with a replacement or a refund, and we aim to issue a refund within 24 to 48 hours.

Faulty or not as described

If something we sent you is faulty or not as we described it, tell us. That is your right under the Consumer Rights Act 2022, not a favour, and it applies separately from the time limits below.

  • Within 30 days of delivery, you can reject faulty goods and get a full refund.
  • After that, you can ask for a repair or a replacement.
  • If a repair or replacement is not possible, or does not fix the problem, you can ask for a price reduction or end the contract for a refund.
  • If a fault shows up within one year of delivery, the law presumes it was there when the goods were delivered.

We cover the return postage for faulty goods.

Changing your mind: 14 days from delivery, or 15 days from purchase

You have two windows to change your mind, and you get whichever one ends later:

  • Your legal right: 14 days from the day the goods are delivered. If your order comes in more than one parcel, the 14 days run from the day the last one arrives.
  • Our own policy: 15 days from the day you bought.

Many of our products are large items with high shipping costs, so we do not offer free returns for a change of mind. Please read the product page before you buy, so you can make an informed choice.

Under our own policy, you can return a product within 15 days of the original purchase for an exchange or a refund, as long as:

  • You bought it within the last 15 days.
  • It is in its original packaging.
  • You have the receipt, order confirmation or other proof of purchase from this website.

The packaging condition applies to our own policy. Under your legal right, we may only reduce a refund if the goods lost value because they were handled more than you would need to check them in a shop.

These rules apply if you are returning a product for one of these reasons:

  • You found a better price
  • You changed your mind
  • It does not fit
  • You no longer need it
  • You ordered the wrong item

To cancel, tell us before your window ends. An email to theteam@customersupport.care with your order number is enough, or you can use the form below. Then send the goods back within 14 days of telling us, using a tracked shipping service, to the warehouse your package was sent from. You pay the cost of sending them back.

We refund the price of the goods and the standard delivery charge you paid. Nothing else is deducted: there is no handling, restocking or cancellation fee.

We cannot accept returns of purchases made from third-party retailers. Please return those to the retailer you bought from. None of this affects what we do for damaged, incorrect, missing or faulty orders.

Cancelling an order

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, because orders are handled within 24 to 48 hours of ordering.

Cancelling an order before it ships costs you nothing.

Once the packing and shipping process has started, we can no longer stop the order. You can still cancel after it arrives, as set out above.

If we cancel your order ourselves, for example because an item is unavailable, you get a full refund.

How refunds are paid

Your refund is processed 24 to 48 hours after we receive the returned item. It is always paid within 14 days of the day you told us you were cancelling. We may wait until the goods are back with us, or until you show us proof that you have sent them, whichever comes first.

It goes back to the way you paid, your card or your PayPal account, or we can hold it as store credit for a future order if you ask. Payment providers usually take a few more working days to show the money on your statement.

How to start a return

Email theteam@customersupport.care with your order number and a short note about what you would like to do. Please contact us before sending anything back, so we can confirm the warehouse address and credit the return to your order. For a change of mind return, send us the tracking details once you have posted it.

Our customer support inbox is open around the clock, and we do our very best to reply to support emails within 24 hours.

Start the return process

Cancellation form

You can copy this form into an email if you find it useful. Any clear statement that you are cancelling works just as well.

  • To: Sports Warehouse Company Ireland (Caruso Consulting Co Ltd), Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin, D02 VN88, IRELAND, theteam@customersupport.care
  • I hereby give notice that I cancel my contract of sale of the following goods: [list the items]
  • Ordered on [date] / received on [date]
  • Order number: [number]
  • Name: [your name]
  • Address: [your address]
  • Date: [date]

If something goes wrong

If you are unhappy with how we have handled a return, see our complaints handling policy. The Competition and Consumer Protection Commission gives free information about your consumer rights at ccpc.ie.